Shipping policy
Effective Date: February 15, 2025
Operated by SanBro Global Inc. and/or Sandu Brothers Pvt. Ltd.
This Shipping Policy applies to all orders placed through thepurefix.com and is valid for shipments to the United States, India, and other international destinations where we operate.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
During peak periods such as festivals, holidays, or promotional sales, processing times may be slightly extended.
If a significant delay occurs, customers will be notified.
We strive to ensure smooth and timely dispatch of all orders.
Shipping Partners
We ship orders using reputed, licensed, and compliant third-party carriers and logistics partners.
United States
• USPS
• UPS
• FedEx
• DHL
• Approved shipping aggregators
India
• Delhivery
• Blue Dart
• DTDC
• XpressBees
• Shiprocket logistics partners
Our objective is to dispatch orders as quickly and safely as possible.
Shipping Methods and Delivery Timelines
Delivery timelines vary depending on destination, carrier availability, and external factors.
Estimated delivery timeframes
• United States: 3–10 business days
• India: 2–7 business days
• International: 7–21 business days
These timelines are estimates only. Actual delivery may be affected by carrier operations, weather conditions, customs clearance, or local disruptions.
We do not guarantee delivery dates but make every reasonable effort to meet expected timelines.
Shipping Charges
Shipping charges, if applicable, are displayed at checkout.
Occasional free-shipping promotions may be offered.
International shipments may incur customs duties, taxes, or import fees, which are payable by the recipient.
Order Tracking
Once an order has shipped, customers will receive:
• A shipping confirmation email
• A tracking number or tracking link (where available)
Tracking information may take 24–48 hours to update after dispatch.
Incorrect Address or Failed Delivery
Customers are responsible for providing:
• A complete and accurate shipping address
• A reachable phone number
• Any necessary delivery instructions
We are not responsible for delivery failures resulting from:
• Incorrect or incomplete addresses
• Unreachable recipients
• Refused deliveries
If an order is returned due to an incorrect address, additional reshipping charges may apply.
Lost, Not Delivered, or Delayed Orders
We take delivery issues seriously.
A replacement will be provided at no additional cost if:
• The order is lost in transit
• Tracking shows the order as not delivered after a reasonable period
• The carrier confirms the package cannot be located
We will work directly with the shipping carrier to investigate before issuing a replacement.
Refunds are not provided; replacements are guaranteed under these conditions.
Damaged, Defective, or Expired Products
If your order arrives damaged, defective, expired, or incorrect, please contact us within 48 hours of delivery with supporting photos or videos.
Once verified, a replacement will be shipped at no additional cost.
International Shipping
For deliveries outside the United States and India, some destinations may require payment of customs duties, VAT, import taxes, or handling fees.
These charges are not included in product or shipping prices.
The recipient is responsible for customs clearance, duties, taxes, and compliance with local delivery regulations.
We comply with all applicable export laws and requirements.
Legal and Regulatory Compliance
This Shipping Policy adheres to applicable regulations, including:
United States
• FTC E-commerce Transparency Guidelines
• USPS and courier carrier compliance
• State-level consumer protection rules
• Federal Trade Commission Mail, Internet, or Telephone Order Rule
India
• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• GST invoicing and labeling requirements
• Delivery timeline transparency obligations
Changes to This Policy
We may update this Shipping Policy from time to time.
Any changes will be reflected by an updated effective date above.
Contact Information
For shipping questions, tracking support, or assistance, please contact:
SanBro Global Inc. and/or Sandu Brothers Pvt. Ltd.
Sandu Wadi, Chembur, Mumbai, India – 400071
1200 Summer St, Stamford, CT, USA – 06905
We aim to respond within 24–48 business hours.